Privacy Policy

At SkaiScraper, we take your privacy seriously. This policy explains how we collect, use, and protect your data.

Information We Collect

Account Information

• Name, email address, and phone number (when you create an account)
• Company/organization details (name, license number, branding assets)
• Billing information (processed securely through Stripe)

Usage Data

• Claims, properties, and client data you enter into the system
• Photos and documents you upload (stored securely in Supabase)
• AI-generated reports and artifacts
• Activity logs and analytics (to improve the product)

Technical Data

• Browser type, device information, and IP address
• Cookies and similar tracking technologies
• Error logs and performance metrics (via Sentry)

How We Use Your Information

• Provide Services: Process claims, generate AI reports, manage your account
• Improve Product: Analyze usage patterns to enhance features
• Customer Support: Respond to questions and resolve issues
• Billing: Process payments and send invoices
• Security: Detect and prevent fraud, abuse, and security threats

Data Sharing

We do NOT sell your data. We only share data with:

• Service Providers: Clerk (auth), Supabase (storage), Stripe (billing), OpenAI (AI processing)
• Legal Requirements: When required by law or to protect our rights

Data Security

• All data is transmitted over HTTPS (encrypted in transit)
• Database encrypted at rest (PostgreSQL with Supabase)
• Organization-level data isolation (no cross-org access)
• Regular security audits and penetration testing

Your Rights

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request account deletion (data removed within 30 days)
• Export: Download your data in portable format

To exercise these rights, contact us at privacy@skaiscrape.com

Cookies

We use cookies for:

• Authentication (Clerk session cookies)
• Analytics (PostHog, respects Do Not Track)
• Product improvements (anonymized usage data)

You can disable cookies in your browser, but some features may not work.

Children's Privacy

SkaiScraper is not intended for users under 18. We do not knowingly collect data from children.

Changes to This Policy

We may update this policy periodically. We'll notify you of significant changes via email or in-app notification.

Contact Us

Questions about privacy? Email us at privacy@skaiscrape.com or visit our support page.